Privacy Policy

1. Scope of this Policy

This Policy applies to:

• Customers and travellers who enquire about, book, purchase or participate in Humsafar Trails travel services.
• Visitors and users of our website, booking forms, digital platforms and communication channels such as email, telephone and WhatsApp, where applicable.
• Prospective customers and leads who provide information through enquiries, advertisements, campaigns, social media or other marketing activities, whether or not a booking is ultimately made.
• Co-travellers, emergency contacts, parents/guardians and other persons whose information is provided to us in connection with a booking or service.

By using our services or submitting personal information to us, you acknowledge this Policy. Where consent is required by applicable law, we will seek consent in the manner prescribed by law.

2. Information We May Collect

Depending on the service and circumstances, we may collect the following categories of information:

• Contact information: name, mobile number, email address, residential or billing address and emergency-contact details.
• Identity and travel information: date of birth, nationality, gender where required, passport information, visa information and government-issued identification required for travel or compliance.
• Booking information: destinations, travel dates, accommodation preferences, transport details, itinerary choices, traveller preferences, co-traveller information and booking history.
• Payment and transaction information: billing information, transaction references and limited payment information. Payment-card or banking credentials may be processed directly by authorised payment service providers rather than stored by us.
• Health, accessibility and dietary information: information voluntarily provided where reasonably necessary to facilitate a booking, activity, special assistance, dietary requirement or travel suitability.
• Marketing and communication information: preferences, responses to campaigns, enquiries, feedback, reviews and communication history.
• Technical information: IP address, browser and device information, operating system, approximate location, referral information, log data, cookies, pixels and similar identifiers.
• Information relating to minors: limited information necessary for a booking or service, subject to applicable requirements and appropriate consent or authorisation.

3. How We Collect Information

Information may be collected directly from you through our website, enquiry or booking forms, telephone calls, email, WhatsApp or other messaging channels, social-media interactions, payment processes, travel documentation and communications with our authorised representatives.

We may also receive information from service providers or other persons involved in fulfilling your travel arrangements, such as hotels, airlines, transport operators, destination-management companies, visa service providers, insurers or booking platforms, where lawful and necessary.

4. Cookies and Similar Technologies

Our website and digital services may use cookies, pixels, tags, SDKs and similar technologies. These technologies can help us operate the website, remember preferences, understand traffic, improve functionality, detect security issues and measure the performance of marketing campaigns.

• Essential technologies may be necessary for core website or booking functionality.
• Analytics technologies may help us understand how visitors use our website.
• Functional technologies may remember preferences and improve the user experience.
• Advertising technologies may help measure campaigns or show more relevant advertising, subject to applicable law and your choices.

You may manage cookies through your browser or device settings. Disabling some technologies may affect certain website functions.

5. Why We Use Personal Information

We may process personal information for purposes including:

• Responding to enquiries and preparing quotations or itineraries.
• Creating, administering and servicing travel bookings.
• Arranging hotels, flights, transfers, activities, insurance, visas and other travel-related services.
• Communicating booking confirmations, payment information, travel updates, support messages and important service notices.
• Providing customer service, handling complaints, refunds, cancellations and disputes.
• Processing payments and maintaining financial, tax and accounting records.
• Preventing fraud, misuse, unauthorised activity and security incidents.
• Improving our website, products, customer experience and travel offerings through analytics and aggregated insights.
• Sending promotional communications, personalised offers or travel recommendations where permitted and, where required, with your consent.
• Complying with applicable legal, regulatory, tax, accounting and governmental requirements.

Depending on the applicable legal framework, our processing may be based on consent, performance of a contract or steps requested before entering into a contract, compliance with legal obligations, or other lawful grounds available to us.

6. Marketing Communications

Where permitted, Humsafar Trails may contact you by email, telephone, SMS, WhatsApp or similar channels regarding offers, destinations, itineraries and other travel products. You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us. Service-related communications may continue where necessary to administer your booking or provide important information.

7. Sharing of Personal Information

We may share relevant personal information with parties that are reasonably necessary to provide or support our services, including:

• Airlines, hotels, resorts, transport operators, activity providers, guides and destination-management companies.
• Visa, immigration, insurance and other travel-support providers.
• Payment gateways, banks and financial-service providers.
• Technology, hosting, CRM, analytics, communication and customer-support providers.
• Professional advisers, auditors, insurers and legal or compliance service providers.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or legally permitted.

We do not intend to sell or rent your personal information as a standalone commercial asset. Service providers receiving information from us are expected to use it only for legitimate purposes connected with the services they provide, subject to their own applicable privacy obligations.

8. International Transfers

Travel services may require information to be shared with suppliers or service providers located outside India. Where personal information is transferred across borders, Humsafar Trails will take measures required by applicable law and appropriate contractual, technical or organisational safeguards where necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal or regulatory obligations, and protect our legitimate interests. Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Measures may include access controls, authentication, encryption where appropriate, secure hosting, monitoring and internal confidentiality requirements.

No internet transmission or storage system can be guaranteed to be completely secure. If a data-security incident occurs, we will take appropriate steps to investigate, contain and respond to it and make notifications where required by applicable law.

11. Your Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, including rights to access information, request correction or updating, withdraw consent where processing is based on consent, request deletion where legally available, and raise a grievance or complaint.

Requests may be subject to identity verification and legal or operational limitations. Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

Where applicable privacy laws provide additional rights—for example, rights relating to restriction, portability or objection—Humsafar Trails will address such requests in accordance with those laws.

12. Children and Minors

Our services may involve travel by persons under 18. Where information about a minor is required, we will seek or rely on the appropriate parent/guardian authorisation and process the information only for legitimate travel, safety, booking or legal purposes, subject to applicable law.

13. Photographs, Videos, Reviews and Testimonials

During trips, events or other interactions, photographs or videos may be captured by Humsafar Trails or authorised representatives. Where we intend to use identifiable media for promotional purposes and consent is required, we will obtain the appropriate permission. You may contact us to raise an objection or request regarding the use of identifiable media, subject to applicable law.

If you voluntarily submit a review, testimonial, photograph or other content for publication, you should avoid including personal information about another person unless you have permission to do so.

14. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications or services. Those third parties may have their own privacy policies and practices. Humsafar Trails is not responsible for the privacy practices of third-party websites or services that it does not control.

15. Legal and Regulatory Compliance

Humsafar Trails intends to comply with applicable Indian data-protection and information-technology laws and other privacy requirements applicable to the services it provides. India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 provide an important framework for digital personal data processing. The commencement of particular provisions is subject to the government’s notified phased timeline. This Policy will be updated as applicable requirements become effective.

Where a foreign privacy law applies to a particular customer or processing activity, Humsafar Trails will assess and address the applicable requirements to the extent legally required.

16. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our services, technology, business practices or applicable law. The updated version will be published on our website with a revised “Last Updated” date. We encourage you to review this Policy periodically.

17. Contact and Grievance Redressal

For privacy questions, requests or complaints, please contact:

Company: Humsafar Trails
Grievance / Privacy Contact: [NAME / DESIGNATION]
Email: [PRIVACY / SUPPORT EMAIL]
Phone: [PHONE NUMBER]
Registered / Office Address: [FULL COMPANY ADDRESS]
Website: [HUMSAFAR TRAILS WEBSITE]

18. Company Information

Legal entity name: [INSERT FULL LEGAL ENTITY NAME]
Brand / Trade Name: Humsafar Trails
CIN / Registration No.: [INSERT IF APPLICABLE]
GSTIN: [INSERT IF APPLICABLE]
Registered Office: [INSERT ADDRESS]

Legal review recommendation: This document is a business-use draft and is not a substitute for legal advice. Before publishing it on the Humsafar Trails website, confirm the actual legal entity, data flows, vendors, cookies/analytics tools, retention periods, grievance contact, marketing practices and applicable jurisdictions with a qualified privacy lawyer.